Privacy Policy

New Build Experts ("Company," "we," "us," or "our") operates the website newbuildexperts.com and provides independent buyer-side guidance for new home construction purchases in Utah. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or receive communications from us.

By using our website or submitting your information, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information when you interact with us:

• Contact Information: Name, phone number, and email address submitted via any form on our website.
• Purchase Preferences: Target area, monthly payment range, home type, timeline, and other preferences you share with us to help us provide guidance.
• Communication History: Records of calls, texts, emails, and form submissions between you and New Build Experts.
• Website Usage Data: IP address, browser type, pages visited, referring URL, and other automatically collected data through cookies and analytics tools.

2. How We Collect Information

We collect information:

• When you fill out a form on our website (contact form, payment range request, strategy session booking, or any landing page form).
• When you call or text us directly at (385) 213-2095.
• When you email us at hello@newbuildexperts.com.
• Automatically through standard web technologies (cookies, server logs, analytics).

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the buyer-side guidance services you request.
• Contact you via phone, email, or SMS/text message regarding your new construction inquiry, follow-up questions, and service updates.
• Send you relevant information about builder communities, incentives, and new construction opportunities in Utah that match your stated preferences.
• Improve our website and service offerings.
• Comply with legal obligations.

4. SMS / Text Message Communications

By submitting your phone number through any form on our website, or by texting us directly, you expressly consent to receive SMS text messages from New Build Experts at the phone number you provide.

Message types may include:

• Follow-up messages regarding your new construction inquiry
• Information about builder communities, pricing, and current incentives in your target area
• Appointment confirmations and reminders for strategy sessions
• Responses to questions you have sent us

Message frequency: Message frequency varies based on your inquiry and the level of service you request. You may receive up to 5 messages per inquiry cycle.

Message and data rates may apply depending on your mobile carrier and plan.

To opt out: You can opt out of receiving SMS messages at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further SMS messages will be sent to your number. To re-subscribe, reply START.

For help: Reply HELP to any message or contact us at hello@newbuildexperts.com.

No sharing of opt-in data: Your phone number and opt-in consent for SMS messaging will not be shared with third parties for their own marketing purposes. This data is used solely by New Build Experts to communicate with you about your inquiry.

SMS consent is not required as a condition of purchasing any goods or services from New Build Experts.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website or conducting our business (e.g., email or SMS platforms, analytics providers). These vendors are contractually prohibited from using your data for any purpose other than providing services to us.
• Legal Compliance: We may disclose information when required to do so by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve your experience and analyze website traffic. We may use Google Analytics or similar services to understand how visitors use our site. You can control cookie preferences through your browser settings. Note that disabling cookies may affect some website functionality.

7. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@newbuildexperts.com or (385) 213-2095.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: